Effective Date: April 16th, 2026
1. Overview
Setomatic Systems, Inc. (“Setomatic,” “SpyderWash,” “we,” “our,” or “us”) is committed to protecting the privacy and security of personal information.
This Privacy Policy describes how we collect, use, and safeguard information through our website and customer portal, including:
2. Information We Collect
We may collect personal information when users:
- Register on the SpyderWash customer portal
- Create or manage a loyalty or prepaid account
- Submit support requests or inquiries
- Use portal features such as reporting and account management
This information may include:
- Name
- Address
- Email address
- Phone number
- Loyalty or prepaid account information
- Non-sensitive transaction identifiers
3. Portal Functionality
The SpyderWash customer portal is used for:
- Account registration and management
- Loyalty and prepaid card registration
- Viewing transaction history and reports
The portal is not an e-commerce platform and is not used to sell products directly.
4. Payment Processing
Customers may enter payment card information through interfaces associated with SpyderWash services.
All payment card data is transmitted directly to and processed by our third-party payment processor, Cantaloupe Inc.
Setomatic Systems:
- Does not store full card numbers (PAN)
- Does not store CVV or sensitive authentication data
- Does not have access to unencrypted cardholder data
5. How We Use Information
We use collected information to:
- Provide and operate SpyderWash services
- Manage customer accounts and loyalty programs
- Deliver reporting and system functionality
- Respond to support requests
- Improve system performance and user experience
Setomatic processes personal information for legitimate business purposes, including providing services,
fulfilling contractual obligations, maintaining system security, and improving platform performance.
We do not sell or rent personal information.
6. Data Security
We implement administrative, technical, and physical safeguards, including:
- Encryption of data in transit (TLS 1.2 with AES-256)
- Access controls and authentication requirements
- System monitoring and logging
- Restricted access to sensitive systems
Setomatic regularly reviews and updates its security practices to address evolving threats and maintain alignment with industry standards.
7. Third-Party Services
Setomatic utilizes trusted third-party providers to support operations, including:
- Payment processing through Cantaloupe Inc.
- Hosting infrastructure through Rackspace Technology
Setomatic performs reasonable due diligence when selecting third-party service providers and requires such providers to maintain appropriate security and confidentiality measures.
8. Data Sharing
We may share information only as necessary to:
- Provide services
- Process transactions
- Comply with legal obligations
All such third parties are expected to maintain appropriate data protection standards.
9. Cookies and Tracking Technologies
Setomatic may use cookies and similar tracking technologies to enhance user experience, analyze website usage, and support functionality within the SpyderWash platform.
Cookies are small data files stored on a user’s device that help improve site performance and usability. Users may adjust browser settings to disable cookies; however, certain features of the website or portal may not function properly if cookies are disabled.
10. Google Analytics and Advertising
Setomatic may use third-party analytics tools such as Google Analytics to understand how users interact with the website and improve performance.
These tools may collect non-personally identifiable information such as browser type, device information, and pages visited.
Setomatic does not use targeted advertising, remarketing, or third-party behavioral tracking.
Users can learn more about how Google uses data by visiting:
https://policies.google.com/privacy
11. Do Not Track Signals
Some browsers offer a “Do Not Track” (“DNT”) feature. Because there is no consistent industry standard for DNT signals, the SpyderWash website does not currently respond to such signals.
12. Data Retention
Setomatic retains information only as long as necessary to:
- Provide services
- Comply with legal and regulatory requirements
- Support business operations
13. Privacy Rights
Setomatic strives to comply with applicable privacy laws, including U.S. state privacy requirements such as the California Consumer Privacy Act (CCPA), where applicable.
Users may request:
- Access to their personal data
- Corrections or updates
- Deletion of data (where applicable)
Requests may be submitted using the contact information below.
14. Changes to This Policy
Setomatic may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
15. Contact Information
If you have any questions regarding this Privacy Policy or your personal data, you may contact us using the information below:
Setomatic Systems Inc
6353 W. Rogers Circle, Suite #3
Boca Raton, FL 33487
support@setomaticsystems.com
516-752-8008
We will respond to inquiries within a reasonable timeframe in accordance with applicable laws and business practices.